hexa66 Contact Summary
Rating 4.6/5
Average rating from 26,346
612K+ active users
Support requests also increase in Bangladesh
923+ Titles
In-app help is fast
99.9% uptime
Online most of the time
Since 2019, hexa66 has operated from Dhaka; many queries sent are seen within the first 10 minutes.
Holiday contact hours
During holidays, responses are a little faster on business days
Friday
10:00 AM to 8:00 PM
Saturday
9:00 AM to 9:00 PM
Sunday
10:00 AM to 7:00 PM
Monday
9:00 AM to 10:00 PM
Tuesday
9:00 AM to 10:00 PM
Wednesday
9:00 AM to 10:00 PM
On holidays, messages from Dhaka, Chattogram, and Khulna stay in one queue; bKash or Nagad-related questions go under separate tags.
24/7 Chat Support
Step 1
Open hexa66 Contact
Step 2
Enter subject and send
Step 3
Get answers from Help Center
Step 4
Reply again if needed
Chat is open 24/7; questions can be submitted at night, so wait times are shorter.
Longer email reply times
Non-urgent questions
General emails take 6 to 12 hours; after Friday night, time may increase slightly.
Account verification
If documents are clear, you will get a quick response; write name, number, and problem in one line
bKash, Nagad, Rocket topics
Screenshots help verify transactions; Dhaka users send more of these.
Quick contact list
- See FAQ from hexa66 Help Center
- Report issues inside the hexa66 App
- If you have login problems, use the same number
- Write the subject briefly in hexa66 Contact
- Using a Bangladesh number makes verification easier
One rule here: the clearer the information, the faster the response